USCIS Announces Scheduled Maintenance for Critical Systems in September 2024

USCIS Announces Scheduled Maintenance for September 2024

The U.S. Citizenship and Immigration Services (USCIS) has announced an important system maintenance scheduled for Wednesday, September 4, 2024, starting at 11:50 p.m. Eastern Time and concluding at 2:00 a.m. on Thursday, September 5, 2024. The maintenance will primarily affect the Contact Relationship Interface System (CRIS), a crucial system supporting various services provided by USCIS.

Services Affected During Maintenance

This maintenance is expected to disrupt multiple USCIS services and operations. Key services likely to be impacted include popular functionalities such as Check My Case Status, e-Request Forms, Change of Address Online, and Check Case Processing Times. Additionally, the Civil Surgeon Locator, Office Locator, and access to myUSCIS online accounts will be disrupted. The Service Request Management Tool (SRMT) and the ability to File Online will also be temporarily inaccessible.

Planning Ahead for Users

USCIS has informed users and stakeholders about this maintenance period through issued alerts and notifications. To minimize inconvenience, users are encouraged to plan accordingly by avoiding the use of affected services during the specified maintenance window. Given the outlined services’ significance, users are advised to complete any critical tasks in advance to prevent any disruptions during the maintenance period.

Duration and Time Zone Details

The maintenance will span a period of roughly 2 hours and 10 minutes, beginning at 11:50 p.m. on September 4, 2024, and concluding at 2:00 a.m. on September 5, 2024, Eastern Time. Users need to be aware of the time zone to ensure appropriate planning irrespective of their geographical location.

USCIS Apologizes for Inconvenience

In its announcement, USCIS has issued a formal apology for any inconvenience caused by the necessary system maintenance. While the services will be temporarily unavailable, the maintenance is aimed at improving the overall functionality and reliability of the CRIS system, ultimately enhancing the user experience in the long run.

Prepare for the Maintenance Window

To navigate through this maintenance period effectively, users should ensure that they complete any urgent tasks ahead of the scheduled downtime. As there are no stated alternative arrangements for urgent services during this period, proactive planning is essential. Staying informed through USCIS alerts and keeping track of any updates will be crucial for a smooth experience.