During the 2020 election, the Department of Homeland Security's Cybersecurity and Infrastructure Agency (CISA) partnered with the Election Integrity Partnership (EIP), a consortium of groups led by the Stanford Internet Observatory, to to track and counter what they saw as wrong and flawed. information
The EIP monitored hundreds of millions of social media posts and collected from cooperating government and non-governmental entities it calls its “stakeholders” potential violations of the social media platforms' policies on election speech.
He coordinated his efforts primarily through a digital “ticketing” system. There, one of its up to 120 analysts or an external partner could highlight offensive social media content, or a narrative consisting of many offensive posts, by creating a “ticket” and sharing it with other relevant participants “tagging” them. Tagged participants could then communicate with each other, in a sort of group chat, about the veracity of the flagged content, concerns about its spread, and what actions they might take to combat it.
For social media companies, this meant removing content altogether, reducing its dissemination, or “notifying” users about questionable posts by applying remedial tags or contextualizing them.
